CSC is the complementary service of choice for doctors who diagnose and treat Obstructive Sleep Apnea. Collaborating with leading sleep doctors and sleep labs, our mission is to provide the best patient care, DME equipment and supplies for patients who are prescribed PAP therapy. Working closely with each and every patient, we supply the necessary equipment, take care of the proper setup, guide the patient on how to use the equipment, deliver a program of pro-active patient care post setup and we update the referring doctor about the therapeutic progress/treatment compliance.
Based on our proven professional competence and strong reputation we have managed to build and maintain long term relationships with many physicians and sleep labs that trust us to provide the best possible treatment to their patients. Our exclusive patient care, as well as the high level of compliance reporting we offer the referring doctors are the main factors that set us apart and have positioned us as the undisputed leaders in our professional field of practice.
Established in 2006, CSC's activity not only improves the lives of many OSA patients but also eases the pressure from their physicians. Instead of calling you directly each time they have a setup problem, an operational question or a technical inquiry, they call CSC. OSA patients know that we stand by to answer their questions and solve their technical problems. At the same time you can rest assured that your patients are in good hands, receiving the most reliable and professional care to ensure their compliance with their therapy.
CSC'S CPAP CIRCLE OF CARE℠ PATIENT CARE PROGRAM
Our exclusive CPAP Circle of Care℠ Program has been designed to provide our patients with an integrated package of services and support. Every new CSC patient meets in person with one of our licensed respiratory therapists or registered sleep technologists. Based on your written prescription our therapist will complete the initial setup of the CPAP or Bi-Level machine, setting the equipment to the required pressure, training them on proper use and maintenance and also reinforcing the importance of being compliant with their treatment and what they can expect over the first days and weeks of therapy.
Once the treatment begins, we stay in touch with the patient to make sure everything works smoothly and to ensure full operational compliance. The ongoing follow up and support process is handled by our highly skilled team, all licensed medical professionals including Respiratory Therapists and Registered Sleep Technologists. Our support includes a 72 hour follow up call after the initial setup, during which we'll discuss equipment issues and problems. Then we'll initiate another follow up call after 30 days, to ensure that the mask is comfortable and is the appropriate style & size, and also to see how the patient is adjusting to the therapy. We also make quarterly calls, to check if the patient sleeps better, is less tired, and to solve any mask issues. We document any issues or problems that occur during the therapy process, sending updated compliance reports to you after each contact with your patient.
Follow up care is a combination of education, support and appropriate product choices and it can be provided only by a team of trained medical professionals in sleep therapy. To provide the most effective & efficient OSA patient care, we have established a separate, stand-alone patient care division in our corporate office in Agoura Hills CA. This division is staffed by licensed respiratory therapists and licensed and registered sleep technicians.
To ensure reimbursement by the patient's insurance company or Medicare, we have built our systems to document every patient interaction, including formal questionnaires on the patient's progression. This way we are able to conclusively document their compliance with the therapy process. The reports are automatically and directly transmitted to the patient's doctor by eFax, along with data collected from the device's SmartCard.
We recently began beta-testing our Download on Demand™ program allowing us to interdict non-compliant patients quickly and thus ensure more patients benefit from their therapy. This program uses wireless modems to stream data on the patient's use of their equipment to the respective manufacturer (we are expecting to roll out this program to all new patients by late 2011). Our custom software takes this data and produces both compliance and non-compliant reporting. We pull non-compliant patient reports every 14 days and pro-actively call the patient to work with them on solving issues in an effort to ensure they become compliant (these reports and the discussion with patients are forwarded to our doctors). The reports produced for compliant patients are used to enhance the discussion our respiratory professionals have with patients when making 30 day and the first 90 day calls (and form part of the reporting made to our doctors).
Contact us now and we'll be happy to answer any further questions. If you would like us to call you to discuss the benefits for referring your patients to an industry-leading patient care and DME company click here and complete the short form.
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