In a nutshell: We provide the Timely set-up of patients on CPAP & Bi-Level Therapy, education and assistance on why they should remain compliant (“REAL” Follow Up Care), and timely replenishment of their supplies.
We strive at ALL times to sincerely help people, treat people fairly, deal honestly and forthright, and act with integrity.
We assist, encourage and make suggestions to patients to help them continue to use their CPAP machines. We educate patients on the appropriate cleaning methods and review the Medicare approved Replacement schedule of their CPAP supplies…including masks, tubing, nasal pillows, mask cushions, mask flaps, headgear,etc.
Our follow-up care includes a 72 hour follow up call with you where we'll "walk" you through any equipment issues or frustrations you're having…a 30 day follow up call to ensure that the mask is comfortable and is the appropriate style & size, and also to see how you're adjusting to the therapy…and an ongoing quarterly (every 90 days) follow up call to see if you're sleeping better, are less tired, checking for any mask issues (sometimes people want to try a different style or size, or their mask loses it's seal, etc), amongst other things. We can document any issues or problems that you're having and can forward them to your physician if you like. We work cohesively with your physician & sleep lab to provide you with complete care for your Sleep Apnea.
ALL of our callers that do follow up care with patients are Certified and Registered Respiratory Therapists (RT's). We even have a Medical Director on Staff (a highly respected Physician, Dr. Michael Eads) that patients can talk with free of charge.
After talking with you, if you feel that you need to replenish any of your CPAP/Bi-Level supplies, we'll verify your insurance coverage to make sure that it's a covered benefit, and send them directly to your door. We'll even pay for the shipping, and in fact, if we make a mistake and send you something that turns out NOT to be covered by your insurance company, we won't charge you for our error. If you need to exchange or return an item, we'll send you a pre-paid return postage label, so the cost is on us, not you.
We stay in contact with you for as long as you're on CPAP therapy (only if you want us to). We are here to answer any questions that you may have or help problem solve any issues that you are having. We have Toll Free phone numbers that you can reach us at any time.
