Below is a small sample of unsolicited letters and emails we have received from our patients. For reasons of patient confidentiality identifying information about the patient has been withheld.

As one of your newest clients, I wanted to write you a brief note of thanks for leading such a well-run, customer-focused organization. As I am sure you are aware, Cresscare Medical recently pulled out of eastern PA, leaving many patients without effective CPAP support. So when my CPAP machine broke and Cresscare could not support me, I reached out to Rob at the Phoenixville Sleepcenter to inquire about another support company. He referred me to Classic Sleep Care, and while I initially had reservations about working with a company on the west coast, while I live on the east coast, my experience has been nothing short of excellent.

I initially spoke with Katie and her cheerful, can-do spirit and follow through in getting the authorization for a new CPAP machine and the script needed to set the machine’s specs was really great – I basically just made the initial request, and Katie took the opportunity and ran with it. Linda Davis did a great job of setting me up with the new CPAP quickly and thoroughly explaining its use. And lastly, it was great to hear from Ann regarding a follow-up on how everything was working. It is refreshing to work with a team so focused on patient care – and empowered and motivated to deliver outstanding service. I look forward to being a client of Classic Sleep Care for many years. Thanks again!
Best Regards,
John M.

I am writing regarding the professionalism, understanding, light heartiness [and] excellent service that has been displayed by your employee Mrs. Ann Morse. It has been very difficult for me trying to adjust to the CPAP machine and its supplies. It is truly a breath of fresh air to find someone in the healthcare area who really cares about a patient. Most of the time what you get is lip service. This lady has been [with] me from the beginning and continues to follow up my progress. I would also like to acknowledge Mrs. Coleen Rollins who works with me in Mrs. Ann's absence. Please thank the ladies for me and continue giving your company's excellent service with your outstanding employees.
KJO South Carolina

I want to thank you for reading my card & for letting my doctor and myself know how the CPAP machine is helping me with my sleep apnia [sic]…Everyone at CSC are [sic] extremely pleasant & helpful. Thanks again.
FT, New Jersey

Thanks so much for your quick email and all the time you took to explain the process, costs and your outstanding customer service. Please feel free to give this letter to your supervisor as to how well you do your job.
DC New Jersey

…Thank you for all your help over these past few months. All of the staff I have dealt with have been helpful and caring. A special thank you to Ann.
NLH New Jersey

…Thank you for all your help. Everyone I speak with is always so helpful. Thank you.
SG New York